2023:
Who we are?
Maker and Monger is an all-encompassing cheese & wine shop in South Yarra, Melbourne, with the best local and international cheeses available in Australia, stored in our purpose-built maturation room and served behind a 7-metre long climate-controlled cheese counter.
· Ongoing training and development with a chance to grow your career
· Work-life balance
· Above award wages for the right applicants
What is the role on offer?
Do you enjoy the art and science of building relationships with customers? Want to work within a caring and nurturing environment within the heart of Melbourne's oldest food market?
Maker & Monger are looking for people of all experience and age to join our team and begin or continue your journey in the world of cheese & wine.
Led by Anthony Femia, Australia's best cheesemonger, our shop features a purpose-built maturation room, a 7-metre long climate-controlled cheese counter and a kitchen offering - not only our world-famous toasties, but a selection of seasonal cheese dishes utilising the quality produce surrounding us at Prahran Market. We have recently added a fantastic wine selection of boutique and delicious wines which complement our offering and has opened a world of possibilities for you to learn whilst enjoying tasting and teaching these wines.
Join a team that is passionate about the culinary world as much as you are. With monthly training and encouraged cheese & beverage tastings - we want you to be the best and to share the Maker & Monger passion that we so strongly strive to achieve.
Tasks & responsibilities
· Knowledge of M&M cheese & beverage selection and able to sell and upsell with ease and confidence in a fast paced environment
· Value excellent, personalised customer service and possess strong communication skills
· Have a commitment to delivering an unforgettable and sincere cheese experience for M&M customer
· Follow health and safety protocols
· Maintain quality standards and cheese care requirements
· Work to create customer loyalty through individualised service
· Weekend work is essential as well as some evenings when we host events on or off-site
· Working off-site events - delivery, set up, pack down and provide high levels of customer service to ensure the smooth running of events
· Working autonomously towards a common goal and as part of a vibrant team
Qualifications & experience
· Current RSA
· Drivers licence
· Basic understanding of sales principles and customer service practices
· Love of cheese a bonus
· Basic understanding of wine and beer. WSET Level 2 or above is a huge plus!
· High level of cleanliness of work and personal hygiene
· Ability to work within a small team without ego or agenda
· Proficiency in English
· Customer service focus
· Friendly, helpful, confident, and engaging personality
· Basic administration skills
· Familiarity with consumer behaviour principles
· Basic math skills
· Excellent communication skills, capable of building trusting relationships
· Ability to perform in fast-paced environments
· Flexibility to work various shifts and weekend work is compulsory
Please make sure to send an up to date cover letter with your resume. There will be a 2 stage interview process followed by a detailed induction and training for all successful applicants.